I am writing this letter to express my appreciation for the great support your staff provided me as my mom moved back to Regal Palms and the Memory Unit. You all took charge and made it work well. And the emotional support provided to me was significant and important. I was able to spend my time dealing with my mother, not worrying about the arrangements and logistics. Belinda and Linda assured me that every effort was being made to provide appropriate care for my mom.
Her new room is wonderful, both in décor and location. The new paint and carpeting make the room look bright and fresh. Mom has already enjoyed her balcony overlooking the front entrance. Yesterday she was guiding cars into their parking places with hand signals, and making comments on folks walking in and out.
Darla and her staff prepared the room in an amazing manner. Even mom‟s slippers were in the corner, just where she always leaves them. Last evening I visited and mom was sitting in her chair, her legs on the foot stool and the paper in her lap, just as though nothing had changed!
While I was there, the aides came in to prepare Mom for bed. They explained to us what they were going to do, and were able to deal effectively with my mom‟s amazement and confusion. I am glad I was there as I learned about the daily care plan. I had been concerned my mom would have difficulty performing tasks of daily living while using a walker. I was impressed.
Please find enclosed a gift to the Employee‟s Christmas Fund.